Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-
connected consoles, personal computers, mobile phones and tablets.
This role will be responsible for leading the IT Support team in an Apple OSX technical capacity focusing on IT client-based solutions enabling the development of games.
This role provides technical support for OSX scripting, including configuring and deploying new hardware, installing software, testing and troubleshooting issues, routine maintenance, ad hoc training, and researching new support methods.
Primary areas of support include Unix and Linux scripting, the administration of JAMF (Casper Suite) in an enterprise environment, Mac workstations for digital video and audio production, other specialty Mac computing clusters, as well as Mac laptops in a corporate environment.
Success will a self-starter approach and pro-active collaboration with Software Engineers, Technical Directors, Vendors and senior IT staff to solve for client issues affecting game development and studio operations.
On-call after hours support for local studio IT support organization is a requirement.
KEY SKILLS & RESPONSIBILITIES
Expert knowledge of Unix and Linux scripting
Familiar with JAMF (Casper Suite) in a corporate environment
Strong understanding of FileVault 2 and BitLocker drive encryption technologies
Demonstrated a history of taking initiative, providing innovative solutions and deployment of automated technology solutions
Platform-agnostic knowledge of systems administration in an enterprise environment
Knowledge of enterprise networking protocols and hardware
Strong understanding of microprocessor hardware and application across all device types
Able to act as a senior level key escalation point for all technical concerns
Strong knowledge and understanding of professional and consumer grade A / V hardware and related multimedia devices. Video Conferencing, VoIP and related technologies
Support knowledge of Adobe Creative Cloud, Autodesk products and Microsoft Office 365.
Able to architect, engineer and document technology support strategy for a large enterprise user base
Strong understanding of current and future industry hardware standards
Senior level troubleshooting skills in a mission critical fast paced environment required
Provide OSX scripting solutions
Provide frontline support for technical escalations
Manage Mac reporting, packaging and deployment
Provide technological leadership and guidance for business and development teams
Identify and implement technological process improvements leveraging infrastructure and tools
Maintain documentation of systems configurations and processes
Interface with global teams for triage and issue management of production and development environments.
Assist users with problem resolution and answer system usage questions.
Excellent verbal and written communication skills.
The ability to work in a dynamic and collaborative team environment.
The ability to work independently while also striving for innovation and improvement.
The ability to learn quickly and apply new concepts, principles, and solutions.
Dependable and committed to projects and tasks; excellent decision-making capabilities.
Strong technical skills and experience with Unix and Linux scripting.
Strong technical skills and experience with Apple Macs.
Strong client OS background including Windows 10 and Mac OS.
Familiar with agile development applications and methodology
Familiar with studio development applications including : Perforce, DevTrack, Maya, 3DS Max, Photoshop, Microsoft XDK, Sony XDK / PRODG, and video conferencing.
Understanding of server OS components including web, application, and Db infrastructure.
Understanding of basic network protocols as well as network hardware.
Strong hardware and software troubleshooting skills in a massive environment required.
EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.