Assistant Housekeeping Manager - Sundance - Cascade Lodge
Super 8 Timmins
Whistler, British Columbia Canada
25d ago

Assistant Housekeeping Manager (video)

Assist the Housekeeping Manager in all operations of the Housekeeping Department while supporting budgetary controls; promoting the highest level of Guest and Owner satisfaction through housekeeping excellence, special projects and duties assigned.

Essential Job Functions

Responsibilities include, but are not limited to :

  • 1. Maintain Positive Customer and Associate Relationships : Assist the Housekeeping Manager with hiring, training, motivating, recognizing;
  • coach and develop Housekeeping associates through implementation of incentives and training plans; support Housekeeping manager in an effort to ensure proper staffing and scheduling for maximum productivity;
  • assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (35% time)

    2. Supports Audit Standards : Holds hourly staff accountable to the Quality Assurance (QA) process; Ensures departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures (30% time)

    3. Administrative Duties : Responsible for inventory, purchasing, completing weekly and monthly cleans report and assisting with tracking financials (15% time)

    4. Maintain Cleanliness Standards : Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time)

    5. Reporting Problems : Identifies and reports maintenance related problems. (5% time)

    6. Performs other duties as needed. (5% time)

    Qualifications

    Minimum Requirements and Qualifications

    a) Education

  • Associate Degree preferred; High School diploma or equivalent training / experience required
  • b) Training requirements

  • Valid driver’s license
  • CPR certification preferred
  • c) Knowledge and skills

  • Demonstrated ability to work under pressure
  • Ability to coach, mentor, train and develop staff
  • Excellent verbal and written communication skills
  • Ability to accurately follow instructions, both verbally and written
  • Ability to maintain confidential information
  • d) Technical Skills

  • Working knowledge of various computer software programs
  • e) Job experience

  • 3 years related housekeeping experience. 2+ years supervisory experience preferred. One to three years hospitality customer service experience
  • Unless there is a legal requirement, experience will be accepted for the education requirement.

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