Bellperson
FRHI
Edmonton, Canada
10d ago

Summary of Responsibilities :

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following :

  • Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
  • Consistently offer professional, friendly and engaging service
  • Ensure the timely and efficient transfer of luggage to and from the guest’s room
  • To ensure the guest is familiar with their room upon arrival ie. temperature control
  • Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards, including all safety policies
  • Other duties as assigned
  • Qualifications :

  • Previous customer related experience an asset
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position include but are not limited to the following :

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps
  • Visa Requirements : Must be legally eligible to work in Canada.

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