Repair & Overhaul Event Analyst
L-3 Communications Holdings Inc
CA-Ontario-Burlington
53d ago

L3 WESCAM is an exciting company providing systems that capture stabilized, high-magnification images from fixed-wing, rotary-

wing, UAV, aerostat and ground based platforms. From low-altitude tactical missions to long-range covert surveillance missions, images are transmitted in real-

time to fixed and mobile receive locations for immediate interpretation. WESCAM's MX-Series of Electro-optic and Infrared (EO / IR), laser, surveillance and targeting systems provide unparalleled image stability and long-

range detection capability to Defense / Military, Homeland Security, Search and Rescue and Airborne law enforcement agencies worldwide.

Our dominance of the airborne platform space has positioned us for explosive and game changing growth into ground-based markets.

WESCAM offers a challenging and dynamic work environment. Work with leading-edge technology and tools, alongside some of the best thought leaders in our industry, in an environment that values work / life balance.

Benefits include every second Friday off with pay (9 / 80 work schedule) in addition to regular vacation and public holidays, free on-

site gym, free fruit, free bagels on the last day of the week, a strong focus on continuing education and much more. Most of all, WESCAM is working towards a noble cause.

Our work has a direct link to saving people's lives and safeguarding freedom around the world. We truly do make a difference in our work and in the world!

For more information, please check us out at : http : / / www.WESCAM.com Learn more about the history of WESCAM... Tasks to be Accomplished

  • Responsible to coordinate repair optimization on a short, mid and long term basis
  • Evaluate WESCAM Service Provider capacity and adjust loading accordingly
  • Responsible for bi-weekly Repair Center status meetings and maintain on-going status report.
  • Report Service Center RTAT overall and as per Customer contractual obligations
  • Follow up daily to maintain the flow in the shops
  • Immediate follow up on action items is required
  • Prepare and review status reports to WESCAM.
  • Coordinate and validate metric date for reporting
  • Participate in Service Center Provider improvement activities
  • Lead the development and implementation of key performance indicators for Repair Center Management
  • Skills Required

  • Superior oral and written communication skills with a focus on customer service
  • Strong organizational skills with the ability to handle multiple tasks and effectively balance priorities
  • Proficient in MS Office Suite with emphasis on Word, Excel, PowerPoint and Outlook
  • Working knowledge of Microsoft Power BI or other business intelligence / dashboard tools
  • Ability to work in a fast-paced environment.
  • Ability to interact professionally with a diverse range of internal and external customers in all situations
  • Ability to handle multiple tasks and effectively balance priorities to meet deadlines
  • Understanding of customer repair processes and repair requirements
  • Able to effectively manage high volume workloads
  • Must be detail oriented
  • Able to work independently with little supervision
  • Quick to learn computer applications
  • Have an understanding of product engineering documents, including bills of materials and product structure
  • Proficient in PLM and ERP systems
  • Skilled facilitator that is able to bring various external and internal personnel together in a cohesive and highly engaged team
  • Experience & Education Requirements

  • Minimum five (5) years customer service experience with a focus on logistics and / or repair management
  • PMP or Green Belt an asset
  • Knowledge of ISO9000 / AS9100 standards is an asset
  • L3 is an equal opportunity employer. We encourage minorities, women, protected veterans and disabled individuals to apply.

    This job description is not intended to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with this job.

    Management reserves the right to modify, add or remove duties as necessary.

    Please note : L3 WESCAM has an accommodation process in place and provides accommodations for employees with disabilities, both during the selection process as well as during employment.

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