Senior Customer Service Representative
Banque Nationale
Henri, St, Appalaches, chaudiere appalaches, quebec, QC Canada
10d ago

This position reports to the Customer Service Manager.

Main challenges

  • Ensure that the unit meets customer service standards while making the necessary corrections to approaches, policies and procedures
  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
  • Assist your superior in coordinating and distributing work
  • Replace your superior in his / her duties
  • Produce various documents, reports and analyses when requested to do so by team members
  • Establish personalized business relationships with clients and create an atmosphere of trust while being persuasive
  • Carry out various complex activities involving a need for expertise in order to adequately meet client needs
  • Negotiate agreements with clients and autonomously resolve situations involving clients
  • Act as a coach and expert within the team
  • Qualifications

  • High school diploma and three and a half years of relevant experience or College diploma and one and a half years of relevant experience
  • Experience in sales and customer service
  • Experience in coaching, an asset
  • Knowledge of banking products and services
  • Bilingualism (spoken and written) - English and French
  • Diversity is an integral part of the Bank's values and commitments. In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading.

    Particular condition (external) : Please note that the work schedule may vary according to operational needs.

    Job field

    Customer service representatives and tellers

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