Assistant General Manager
Whistler Personnel Solutions
Whistler
23d ago

A breathtaking back country lodge and adventure company has an opening for an Assistant General Manager / Marketing and Sales Manager.

Ideal for an experienced manager who is ready to step into a leadership role and take the reins.

About the Role :

  • Year-round, long-term permanent career position.
  • Full time during peak months (August to May) and part time through spring / summer (15-20hours / week) w some flexibility and potential for full-time work year-round.
  • Starting at $20 / hour with scheduled increases based on performance and sales targets.
  • Office is located in the Callaghan Valley. Must have own transportation.
  • Benefits / Perks : Excellent opportunity to learn all aspects of running an adventure & accommodation business.Opportunities to enjoy the lodge and backcountry with staff and family.
  • Opportunity to work from home from time-to-time if desired.Will assist with a housing solution if needed.

    Duties / Responsibilities include :

  • Ambassador and liaison for company with partners, associations, guests and potential guests.
  • Working closely with the General Manager with aspects of the operations to ensure consistent guest satisfaction at their lodge and ski rental businesses.
  • Day-to-day hands on operation and management of guest reservations and customer service desk.
  • Warmly welcoming and registering guests upon their arrival, coordinating parking, presenting waivers, showing maps, offering weather information, taking photos and generally building the anticipation of the adventure that is about to begin.
  • Administration of company reservations, website and communication systems.
  • Effectively managing multiple revenue streams; develop package and rate strategies while seeking out sales opportunities and maximizing occupancy during shoulder seasons.
  • Preparation and execution of annual marketing budget and plan.
  • Conflict resolution as needed with both staff and guests.
  • Management of lodge team and ski shop staff including hiring, training and supervision (about 6-10 employees).
  • Administrative and human resources support to all operational departments including the GM.
  • The Perfect Candidate :

  • At least 2 years of front line hospitality management experience and excellent record of exceeding guest expectations.
  • A college diploma or university degree in business, tourism, hospitality or marketing an asset.
  • Very grounded and hard-working individual who gets a reward from doing a good job, completing tasks and hitting targets.
  • High level logistics skills writing, filing, tracking, scheduling ad
  • Active outdoor enthusiast who enjoys nordic skiing, snowshoeing and / or alpine touring.
  • Able to multi-task and remain organized and professional.
  • Action oriented can think for self, take the initiative and trouble-shoot when challenges arise.
  • Excellent communication and phone etiquette in English; able to listen, understand, clarify, and confirm verbally and in writing.
  • Good with numbers and pays close attention to detail.
  • Proficient use of Microsoft Word, Excel plus experience with a property management system.
  • Why you will love this job (written by the current AGM )

  • creative freedom, an inspiring space for creative expression
  • open decision making, empowering entrepreneurial drive
  • working for a business that offers true value
  • respectful and fun employer
  • mentorship opportunity
  • casual and fun work environment
  • ample opportunity for learning and career development
  • lodge perks, and awesome staff parties
  • Best desk views ever.
  • What I won’t miss about this job

  • super heavy workload during peak season Nov-Jan
  • demanding clientele requires significant emotional energy and maturity
  • working every Christmas
  • no running water at the office (it’s the backcountry after all)
  • as with any job with management responsibility, sometimes work is not left at work
  • summer can be quiet and lonely (although there are definitely ways to avoid this pitfall)
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