Customer Service Representative
Westlake Chemical
CA - Thunder Bay, ON
34d ago

SUMMARY The function of this position is to provide customers with quality service and identify material required to complete customer orders.

The incumbent will maintain an organized office and warehouse, control inventory flow, both incoming and outgoing. He / she will prospect new and existing customers with the goal of selling Royal Building Solutions products.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES :

  • Process customer orders, including custom orders, and price them accurately
  • Co-ordinate all orders for timely and cost efficient shipping
  • Process financial transactions according to credit procedures
  • Answer telephones and process / distribute incoming facsimiles
  • Use the JDE system to process invoices and review / update receiving reports
  • Submit purchase requisitions for branch stock
  • Maintain customer-pricing books
  • Prepare window and door quotes
  • Assist with the preparation of company booths at trade shows and represent the company at such events
  • Upsell existing accounts
  • Prospect for new business and make outbound sales calls
  • Identify creative ways of retaining and growing customer accounts
  • Provide overall support and after sales service to customers
  • Other customer / administrative duties as required
  • Assist in the warehouse when needed
  • Pick customer orders in a timely, friendly manner
  • Stock shelves and arrange in a safe and organized fashion
  • Unload and load shipments manually and / or with the use of lift truck
  • Minimum Qualifications :

  • Understanding of the role of Customer Service / Warehouse Rep and its relation to meeting day to day business objectives
  • Knowledge / experience in building supplies
  • Ability to comprehend and follow branch business procedures
  • Ability to work well with others
  • Ability to lift up to 50 lbs
  • Previous warehouse / forklift experience
  • Ability to identify and solve problems when required
  • Strong computer skills
  • Good phone etiquette
  • Exceptional verbal and written communication skills
  • Ability to work in a fast-placed, self-directed environment
  • JD High School Diploma
  • Post -Secondary Education an asset
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