Volunteer Recruiter I, EP
Inc Research, LLC
W, Street,King,720,Toronto, CAN,Canada
1d ago


Why Syneos Health? Join a game-changing company that is reinventing the way therapies are developed and commercialized. Created through the merger of two industry leading companies, INC Research and inVentiv Health, we bring together more than 22,000 clinical and commercial minds to create a better, smarter, faster way to get biopharmaceutical therapies into the hands of patients who need them most.

Evolve in a global company that is always looking for ways to work smarter and more efficiently as the only fully integrated Biopharmaceutical Accelerator.

You'll be supported with comprehensive resources based on today's emerging technologies, data, science and knowledge - instead of practices from the past.

Teaming with some of the most talented professionals in the industry, you'll gain exposure and work in a dynamic environment to over-

deliver and outperform. A career with Syneos Health means your everyday work improves patients’ lives around the world.

Summary :

Responsible for volunteer selection through telephone pre-screening in accordance with Standard Operating Procedures (SOPs), ICH-

GCP and Protocol requirements.

Essential Functions :

  • Conduct volunteer recruitment by :
  • Responding to telephone inquiries, voice messages, email applications.
  • Handling study related in-bound and out-bound telephone calls with potential study volunteers and responds to inquiries related to advertisings, referrals and research studies.
  • Reviewing database searches and offering study information to applicable volunteer matches.
  • Utilizing study specific screening scripts to actively recruit and screen potential study participants in accordance with each protocol .
  • Registers potential volunteers into the recruiting database, propose study participation, conduct telephone pre-screening and respond to other relevant inquiries.
  • Provides potential volunteers with study-specific information regarding their eligibility for screening along with study timelines and restrictions.
  • Verifies previous internal clinical trial participation in order to ensure study-specific restrictions are met.
  • Assists management in implementing effective recruiting strategies and flag potential problems to ensure a full panel for every study.
  • Utilizes tools, processes, and training that enable the Company to develop effective strategies and tactics for volunteer recruitment and retention.
  • Proactively identifies project challenges, problems, and / or potential efficiencies and communicate these to the Recruitment Manager.
  • Books and confirms assessment appointments with potential volunteers.
  • Verifies and update volunteer files in the recruiting database accurately and in a timely fashion.
  • Reviews Investigational Drug Brochures, protocols, consent forms and volunteer information sheets for a thorough understanding of the study drug and procedures.
  • Participates in study related training as necessary.
  • Keeps abreast of Standard Operating Procedures (SOPs), related FDA, Good Clinical Practice (GCP) and ICH guidelines, and national laws and ethical standards.
  • Designs and maintains tools to ensure proper recruitment for research studies.
  • Regularly communicates with study teams to access scheduling and study support needs.
  • Updates the volunteer database with study-specific timelines / comments upon completion of the study (i.e. screening date;
  • last dosing date; study completion date etc.).

  • Collects and input information on the nature and source of each call (i.e. media source; number of telephone screens / bookings;
  • status of bookings - eligible / ineligible; cancellation & re-scheduling of appointments etc.).

    Other Responsibilities :

    Performs other work-related duties as assigned.

    Requirements :

    Adaptability to changing departmental needs. Ability to organize and prioritize efficiently. Excellent interpersonal and customer service skills.

    Ability to make decisions and problem-solve independently. Strong verbal and written communication skills. Proficient in MS Office Suite (Word, Outlook, Excel).

    Ability to ensure timelines are met (results-oriented). Ability to multi-task. 2-3 years Customer Service, Sales or Call Centre experience preferred.

    1-2 years of experience in Clinical Research and GCP setting an asset. High school diploma required. Health Sciences background an asset.

    Disclaimer :

    Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.

    Equivalent experience, skills, and / or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.

    The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.

    Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills / experiences for jobs are expressed in brief terms.

    Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.

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