Design and improve sales operations
Review and analyze process and performance data. Maximize sales team’s productivity by supporting new business generation through the analysis and improvement of sales methods, systems, and procedures.
Act as change agent for new frameworks and procedures
Responsible for deploying a framework for cultural and procedural change, enabling the organization to do the best that it possibly can.
KPI driven analysis of existing processes in business development initiatives.
Capture, prioritize and execute process improvement opportunities and potential threats for successful business development and sales operations to improve cycle times, customer satisfaction (NPS).
Customer segmentation and analysis
Perform in-depth, quantitative and qualitative analysis of customer data to identify trends, measure performance, and improve our understanding of the business.
Data integrity and data managment
Conduct data quality audits and develop data management guidelines. Supervise contracted content and data researchers, maximizing their output for the benefit of the organization.