Position overview :
At TELUS Health, we hire the best talent as our first points of contact with expert advice in response to customer technical support calls about next-
generation and legacy platforms. As a Technical Customer Service Agent, you will be the voice of TELUS for our pharmacy customers and help evolve and develop customer relationships.
Your key responsibilities will be to provide application support to pharmacists and deliver a positive customer experience by understanding their needs and responding in a timely, professional and precise manner.
You will join an exceptional, rewarding work environment that values cooperation and community.
Our dynamic leadership team will invest in your growth by providing continued coaching and career development.
Here’s what we believe :
Education (one of the following) :
Attestation of College Studies (ACS)
Certificate of College Studies (CCS)
Certificate of University Studies (CUS)
Diploma of College Studies (DCS)
Diploma of Vocational Studies (DVS)
Secondary School Diploma (SSD) with five years’ experience
Field of study (one of the following) :
Advanced written and verbal communication skills
Troubleshooting, analysis and research skills
Experience in a call centre
Knowledge of the pharmacy industry is an asset
Strong teamwork skills
Bilingualism (French and English)
Hours of operation :
Monday to Sunday, 7 a.m. to 10 p.m. (including holidays)
Work schedule may vary based on business needs (must be available on evenings and weekends)