The NVA Manufacturing and Quality Assurance Specialist is primarily responsible for assisting with Quality Audits (manual, non-
profile orders), dealer assigning all orders in the queue, ensuring PO distribution, processing any order changes or cancellations, management of the order queue, and action all status reports.
Core Responsibilities :
Work collaboratively to ensure all order queues are maintained, actioned and constantly up to date, including VIN information.
Ensure all exceptions for dealer assignment are followed with exceptions communicated immediately.
Purchase Order mailbox is maintained daily with updates to Supplier Interactive identified and communicated.
Errors or issues are actioned immediately with escalation to the NVAS / Manager
Manage queries from vendors / clients (internal / external) for status of order, payment, delivery ETA etc
Work with the NVA team to ensure Quality assurance checks are completed on all manual orders and Profiles placed in FleetSelect within benchmark.
Review processes and identify Quality Risk gaps that impact both the external, internal customer and the vendor experience.
Work with the Vehicle manufacturers and online systems to ensure all errors are corrected timely with no disruption to production and delivery to client.
This will include all changes and / or cancellations with confirmation communicated to NVAS.
Ensure applicable FleetSelect queues are cleared and maintained daily with issues resolved within benchmark minimizing any holds / delays and clearing of errors timely
Subject matter expert for fleet select and all related interactions
Monitor daily reports and actions associated with vehicle ordering, delivery and payment processing to ensure all deliveries and activation's are completed timely and within benchmark
Sound business judgment required
Excellent verbal and written communication.
Strong analytical and problem solving skills.
Proficiency in Microsoft Office required including Word, Excel, and PowerPoint and Element Fleet proprietary systems
In-depth knowledge and understanding of vehicle ordering procedures and practices within Element Fleet are preferred
Able to work in a fast paced environment
Flexible during business peak periods
Self-motivated and able to work with minimal supervision and proven initiative
Enthusiastic, energetic, and highly driven.
Organized and highly detail oriented.
College or University Degree preferred
All offers of employment are conditioned upon completion, to Element’s satisfaction, of a background investigation that will include, but is not limited to, a criminal record check, credit check and verification of highest level of education completed and prior employment & references (unless prohibited by law)